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Motor Industry Code of Practice for Service & Repair
Our dealership is committed to an open, transparent and fair way of doing business. We have subscribed to the Motor Industry Code of Practice for Service & Repair, and committed to:
Honest and fair services
Open and transparent pricing
Completing work as agreed
Invoices that match quoted prices
Competent and conscientious staff
A straightforward, swift complaints procedure
Alternative Dispute Resolution
The Motor Ombudsman will offer free impartial advice and when appropriate an Alternative Dispute Resolution (ADR) service that we are fully committed to in the event that your are not satisfied with the outcome of a dispute.
For further information you can visit their website at http://www.themotorombudsman.org or call their Consumer Advice Line: 0345 241 3008.
E.J. Balaam & Son Limited - Registered Office: 15 Corkscrew Hill, West Wickham, Kent BR4 9BA - Registered in England No. 764372 - Privacy Policy - Ford Fair Collection Notice
